IT, AI, Cybersecurity, Telecom, & Software Unified.
Business Technology Services made Easy.
One Bill. One Account Manager. One Help Desk.
Next Step TSP Business Technology Services
Cybersecurity
Enterprise Grade protection at SMB Prices backed by our 24/7 Security Operations Center (SOC).
Managed IT
Most MSPs just fix what breaks. We help you leverage technology so you can grow.
Co-Managed IT
You Lead and Innovate. We Execute and Support.
Business Phone Systems (VoIP)
Cut your Business Phone Bill by up to 50% and upgrade to a Telecom Grade Modern Phone System.
Software Solutions
Don't gamble on software. We help you Buy the Right Software, Implement it, and make sure your staff love it.
Business Internet
Stop waiting on hold. High-speed fiber with local support that answers and has the power to solve.
Managed AI Solutions
Secure, governed AI that produces measurable profit — strategy, build, and ongoing management handled for you.
Common Questions about our Business Technology Services
What is the difference between an MSP and a Technology Solutions Provider (TSP)?
Most Managed Service Providers (MSPs) only focus on fixing your computers and servers. As a Technology Solutions Provider (TSP), Next Step handles your entire technology ecosystem. We combine Managed IT, Cybersecurity, Business Phones (VoIP), Business Internet, and Software Solutions into a single service. This means you have one partner, one support number, and one monthly bill for everything that powers your business.
Do I have to switch all my services to Next Step at once?
No. While the "Power of One" ecosystem works best when everything is integrated, many clients start with Managed IT Services or Business Phones and add other services as their current contracts expire. Our goal is to stabilize your technology first, then consolidate it for efficiency and cost savings over time.
Does bundling my services actually save money?
Yes, significantly. When you buy internet, phones, software, and IT support from four different vendors, you are paying for four different administrative margins. By consolidating everything with Next Step, we eliminate that waste. We pass those efficiencies on to you, meaning you often get enterprise-grade technology for less than you were paying for disjointed services. It’s not just easier to manage; it’s smarter for your bottom line.
We already have an internal IT person. Can we still work with you?
Absolutely. We call this "Co-Managed IT" and it will help your Internal IT Shine. We handle the heavy lifting—like cybersecurity monitoring, software procurement, day to day user support, server maintenance—so your internal IT manager can focus on strategic high value projects that increase profits and/or Revenue. We give them access to our enterprise-grade tools (like our SOC and ticketing system) so they are empowered with full insight and oversight on IT and simply assign us the tasks they want us to handle.
Where is your head office located?
We intentionally don't operate out of a single "ivory tower" headquarters. Instead, Next Step uses a Satellite Office Model across Alberta. Our goal is to have a technician stationed within 10km of every customer. This allows us to provide rapid on-site support to businesses in Calgary, Edmonton, and Red Deer without the delays typical of centralized MSPs. We are hyper-local, no matter which part of the city you are in.
How does your Cybersecurity service differ from standard antivirus?
Standard antivirus is no longer enough. We use a multi-layered approach: AI-Powered Threat Detection, a human-staffed 24/7 Security Operations Center (SOC), and a User Training Program that effectively educates your team on spotting threats in just minutes a month. This gives you the same level of protection as a Fortune 500 company. You can purchase this as a standalone service (CSaaS), or get it included at no extra charge when you become a Managed IT Services client.
Will switching providers disrupt my business?
No. We follow a strict "Zero-Downtime Onboarding" protocol. We know that fear of downtime keeps many businesses stuck with bad providers. Our team audits your current system, secures your data backups, and transfers your vendor licenses before we ever flip the switch. We even handle the technical release with your old provider so you don't have to. You simply come in on Monday morning, and everything works—faster and more securely than before.