Mitz Giannakos

Mitz is a Co-Founder and Virtual Chief Revenue Officer at Next Step (NSTSP), bringing over 20 years of executive experience in Telecom and Managed IT to the Alberta market. Specializing in vCIO strategy for the Energy, Construction, and Financial services sectors, Mitz helps SMBs leverage AI and automation to compete with enterprise giants. He partnered with Mark Prescott to build NSTSP on a foundation of 'Customer Intimacy,' driving triple-digit growth by helping local business owners stop fixing computers and start winning bids.

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Unlocking Efficiency: How AI and Automation Supercharge Your SMB Operations

How can AI and automation improve small business operations? AI and automation improve small business operations by taking over the repetitive, manual tasks that quietly drain your team’s time — data entry, scheduling, invoicing, follow-ups, and reporting — so your people can focus on the work that actually grows the business. Think of it as […]

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Fueling Growth: A Guide to Sales Technology for Alberta SMBs

What sales technology do small businesses actually need? The sales technology a small business actually needs starts with a CRM as the cornerstone — one place to track every lead, contact, and deal so nothing slips through the cracks. From there, the highest-impact additions are sales intelligence tools that show you which prospects to prioritize,

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Alberta business team using secure AI tools, guided by Next Step TSP's Managed AI service

Your Guide to Growth in the AI Era: How Alberta Businesses Can Leverage AI and Automation to Win

How can Alberta small businesses start using AI? Alberta small businesses can start using AI by picking one practical area where it solves a real problem — rather than trying to adopt everything at once. The three highest-impact starting points for most SMBs are automating repetitive admin work, using AI to handle routine customer questions,

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The Modern SMB’s Guide to Technology: Why Your IT Provider isn’t Enough.

What’s the difference between an IT provider and a managed technology provider? A traditional IT provider fixes computers and networks when something breaks. A managed technology provider takes responsibility for your whole technology picture — IT support, phones, internet, software, security, and the vendor relationships behind them — so you have one accountable partner instead

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